A 1–Hour Ticket Response Time Guarantee
We offer a 60 min response warranty for every trouble ticket or email that you send to the client service team. We’ll swiftly reply to all the typical questions and forward the issue to our system administrators if any additional assistance is needed. If you make use of the Optional Admin Services package, we’ll complete any of the included server administration tasks at a time that has been agreed upon preliminary.
A Premium Tech Support Service
Should you need assistance with the Control Panel or with any of the apps that we’ve installed on the server on your behalf, you can touch base with our technical support staff at any time via the ticketing system. Furthermore, in case you require help managing your dedicated hosting server, you can make use of our Optional Admin Services package, which includes Operating System updates every week, installation and problem troubleshooting procedures, server monitoring and restarting services, data backup hard disk space, etcetera.
An Easy–to–Navigate Help Area
Our Control Panel was pre–installed for each dedicated server. Among its functionalities is a rather convenient integrated knowledge base that will walk you step by step on how to use it. The majority of help articles in addition video versions that show all the operations that you can carry out in a very illustrative way. You can find the instructional articles and the video tutorials in the upper right corner of each section of the Control Panel.