A 99.9% Server Uptime
We’ve set up our web hosting system using dependable hardware and strongly customized software. Our sysadmins have installed a modified version of SELinux on our physical machines in order to ensure the highest level of security and dependability. We have installed a number of denial–of–service prevention devices combined with very powerful firewall programs to make sure our network is invincible and safe.
All our web hosting plans feature a 99.9% server uptime guarantee. And regardless of which datacenter you opt for, the uptime guarantee stays unchanged.
A 99.9% Network Uptime
If you would like to supply an exceptional hosting service, you can hardly rely on the default network configuration in a datacenter. We have set up our own custom internal network in an effort to ensure a faster–than–light connection speed with the rest of the world.
And thanks to this, no matter which data center facilities you pick: our US based datacenter, our UK based datacenter, in our FI based datacenter, in our Eastern Europe based datacenter or our AU based datacenter, you will enjoy a guaranteed 99.9% network uptime. And this guarantee is valid for all hosting packages offered in each datacenter.
A 30–Day Money–Back Guarantee
Just like with every other service, if it’s your hard–earned money on the line, you can’t feel really safe. That is why, with each of our cloud hosting plans our company offers a 30–day money–back guarantee. If you don’t feel satisfied with our hosting service or if you have to get a bit more powerful web hosting solution, such as a VPS servers or a dedicated servers – we will give you a full refund, with no obscure fees or repayment taxes.
24/7 Technical Support
We’ve meticulously handpicked each single member of our 24x7 support team so that we can offer the very best technical support service that you can get. Each of our tech support engineers has lots of years of experience dealing with hosting accounts behind his back, so they know very well what they are doing. Moreover, they are available to you 24–7 – you’ll be able to get in touch with them whenever you want and they will reply back to you ASAP.
Their average ticket response time is well under 20 minutes, whilst with many other hosting providers you need to wait around for days. Plus, we offer you a 1–hour response time guarantee. Irrespective of what happens, your queries will be answered within one hour.