Although this isn't the most importantaspect to distinguish a dependable web hosting company from a bad one or a reseller from a real supplier, having the option to call and talk with a live person is an indicator that you are not working with a one-person service provider and that you'll be able to reach someone every time you're in need of help. The phone support for website hosting services may range from basic to dedicated, which means that the problems which can be resolved through a call differ based on the provider. Usually, these issues are simpler and feature billing or first level technical issues because more complex problems often need a support ticket where both you and the system administrators can follow the proceedings with a given issue. However, being able to phone call your service provider can save you a lot of time and efforts for the multitude of tiny problems that will eventually show up when you manage your web hosting account.
Phone Support in Web Hosting
All our web hosting packages feature telephone support fourteen hrs a day even on official holidays, so that if you don't have an account yet, you will be able to call and learn more about our services or whether we meet the system requirements for your web sites. For your benefit, we have local phone lines in the U.S.A., the United Kingdom and Australia, so you can call the phone number that is closer to you. If you are an existing customer, we will assist you in a timely manner with all of the general and billing issues as well as with a number of tech issues so as to save you time and efforts - we are aware of the fact that sometimes it's easier to talk with a live person to get things done immediately. Of course, some matters cannot be resolved on the telephone, so in such a case you are able to use our ticketing system.