If you ever have any queries with regard to the hosting service or if you face a problem with your websites, you’ll have to touch base with the web hosting company’s technical support team. It may not make any difference how quickly they will respond if you’ve got a general inquiry, but an issue such as an ill-applied script update, for instance, may result in your site becoming damaged or invisible on the World Wide Web. And the longer you have to wait for the support team to get back to you, the longer the website will be down. If you offer services or goods online, any outage will destructively affect your website and you may lose current or prospective visitors. Lots of hosting providers, chiefly resellers, respond to trouble tickets and e-mails within twenty four hours, but in the online space that’s way too long, since clients will rarely return to a website that’s not functioning properly over an extended time interval.
One-Hour Response Guarantee in Web Hosting
With a web hosting from us, you can forget about waiting around for hours, or even all day, to receive a response to a support ticket or an email. Irrespective of when you get in touch with us, we’ll reply to you within less than one hour with any pre-sales and technical queries that you may have. In reality, our actual reaction time scarcely ever surpasses 20-30 minutes. Since we are at your disposal 24x7x365, you will always obtain help in a well-timed fashion and we understand precisely how critical this is in the online age. Soon after you contact us, we’ll answer your inquiries. In case you stumble upon any technical difficulty, we will tackle it instead of you, or we will give you all the necessary information in case there’s something that you need to do on your end.