A ticketing system is the most widespread medium of correspondence that hosting companies offer to their clients. It’s typically part of the billing account and is the quickest way to fix a problem that requires some time to examine or that has to be escalated to a sysadmin. Thus, all responses contributed by either party will be stored in one and the same location in case someone else needs to work on the issue at hand and the info already exchanged in the ticket will be accessible to all parties. The negative side of using a ticketing system with most hosting platforms is that it is not part of the web hosting Control Panel, which suggests that you will need to sign in and out of no less than 2 accounts to execute a particular operation or to touch base with the hosting company’s customer support staff. If you want to manage a couple of domains and each one is hosted in a different account, you will need to use an even larger number of accounts simultaneously. It may also take a substantial length of time for the provider to process your tickets.

Integrated Ticketing System in Web Hosting

With a web hosting from us, you’ll never need to log out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can easily access any trouble ticket whilst you are browsing through your website files or modifying various account settings. The ticketing system is being closely monitored 24x7x365 by our client service staff representatives and the response time is maximum sixty minutes, but it seldom takes more than twenty minutes to obtain help. In contrast to other companies, we don’t charge more for using the ticketing system, so you can get in touch with us as often as you want and request info with regards to any technical or billing problem. You can also see a collection of help articles, which will help you resolve the commonest problems on your own.