A lot of people who start using their 1st web hosting account, or switch companies, normally have inquiries with respect to how certain tasks are completed or chance upon predicaments when setting up different things, including e-mails, website settings, and so on. For this reason, many web hosts have prepared documentation with common questions and problems so as to help their customers receive information quickly and seamlessly. As a result, the support team can focus on real problems that certain clients may be experiencing, as the solution for the smaller things will already be available on the Internet and clients can solve them without contacting the tech support team. Having exhaustive documentation is extremely important, particularly for new users with no experience, because the hosting service entails a huge number of functions and lots of individuals can get perplexed about what action to take. A good knowledge base can both help you execute the things that you wish and acquaint yourself with how the hosting service functions as a whole.

Extensive Online Documentation in Web Hosting

If you have purchased your very first web hosting account through our company or have moved your site over to us, you’ll grow used to our services and our in-house developed Hepsia Control Panel before you know it as we have compiled a comprehensive web-based knowledge base where you can find all the info that you’ll ever need – both general info with regard to the service as a whole and more concrete info about the different functions that you can use and the complications that you can experience. The articles themselves are located in 2 places. The complete article list can be accessed via the Help section of the Control Panel. You can find relevant articles about the different functions in every Control Panel section as well. You can become aware of how to do practically everything, from creating an .htaccess config file to managing an electronic mailing list, and all the articles include detailed guidelines, so you won’t ever get puzzled because of an unclear text. Needless to say, if you confront a more specific obstacle and you are unable to find a solution in our knowledge base, you can touch base with our client service staff members 24x7x365.